Returns & Refunds
We want you to love your ube. If something isn't right, here's how we'll make it right.
30-day returns
You can request a return within 30 days of receiving your order. For food safety reasons, returns are accepted for unopened pouches in their original packaging.
Damaged or incorrect orders
If your order arrived damaged, defective or incorrect, please contact us within 7 days of delivery with your order number and a photo, and we'll send a replacement or issue a refund.
How to start a return
Please contact us with your order number and the reason for your return. We'll reply with return instructions. Items sent back without first requesting a return can't be accepted.
Refunds
Once we receive and inspect your return, we'll let you know if your refund is approved. Approved refunds go back to your original payment method. Please allow some time for your bank or card issuer to process it.
Shipping costs
Original shipping costs are non-refundable unless the return is due to our error. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
